Plain and simple.

Changing your session

• More than 24 hours before: cancel or reschedule free of charge. With an account, you can do it online.
• No account? Message us and we'll do it for you.
• Inside 24 hours: you can't change it online. Message us on WhatsApp or at team@captainsrun.nz.

Refunds

• 24 to 12 hours before: we refund you if you have a valid reason, such as illness or injury.
• Under 12 hours before: no refund.

Good to know

• Sessions are 60 minutes. Pay by cash or bank transfer at the session.
• You book and organise the turf. We bring all other equipment.
• If we have to cancel, you won't pay for that session.
• Nothing here takes away your rights under New Zealand consumer law.

Last updated: 7 November 2026